Question 1

What is Collectors Cube?

Accepted Answer

Collectors Cube is a Singapore-based collectibles store offering curated collectible figures, blind boxes, designer toys, and limited-edition pop culture items for collectors and fans.

Question 2

Do you sell authentic products?

Accepted Answer

Yes. All items sold at Collectors Cube are 100% authentic and sourced from trusted suppliers, distributors, or verified consignors.

Question 3

Do you offer pre-orders?

Accepted Answer

Yes. Selected items are available for pre-order.
Pre-order details such as estimated release dates, pricing, and delivery timelines will be clearly stated on each product page.

Please note: Pre-order release dates are subject to supplier changes.

Question 4

How does the consignment (Sell With Us) program work?

Accepted Answer

Collectors can consign items with us by submitting a request through the Sell With Us or Book Online for Consignee page.

Once approved, items will be listed for sale, and payouts will be made based on agreed consignment terms.

Question 5

When will consignors receive payment?

Accepted Answer

Payout timelines and commission rates are outlined in our Terms & Conditions.
Payments are typically released after the item is sold and the return period has passed.

Question 6

Do you accept returns or refunds?

Accepted Answer

Returns and refunds are subject to our Refund Policy.
Due to the nature of collectibles, opened items, blind boxes, and pre-orders may not be eligible for returns unless the item is defective.

Question 7

How long does shipping take?

Accepted Answer

Orders are processed within the timeframe stated on the product page.
Delivery times vary depending on local or international shipping. Full details are available in our Shipping Policy.

Question 8

Do you ship internationally?

Accepted Answer

At this time, Collectors Cube does not offer international shipping.For local orders, shipping fees and estimated delivery times will be calculated at checkout.

Question 9

Are blind box purchases random?

Accepted Answer

Yes. Blind box items are randomly selected, and specific characters or designs cannot be guaranteed.

Question 10

How can I stay updated on new drops and live events?

Accepted Answer

Follow us on social media and visit our Events page for updates on TikTok Live sessions, live unboxings, exclusive drops, and giveaways.

Question 11

How can I contact Collectors Cube?

Accepted Answer

You can reach us through the Contact page or via our official social media channels.
We aim to respond within 1–2 business days.

Question 12

Is my personal information safe?

Accepted Answer

Yes. We take data protection seriously.
Please refer to our Privacy Policy for details on how your information is collected, used, and protected.

Question 13

How are consignment prices determined?

Accepted Answer

Pricing is discussed and agreed upon before listing.
Collectors Cube may recommend pricing based on market demand, condition, and current trends.

FAQs